Legal notices

This Privacy Policy explains how Fundscrow ("we", "our", "the platform") collects, uses, stores, and protects information provided by users. This Policy applies to all services offered through the Fundscrow Telegram bot, website, APIs, and related systems.

Fundscrow is operated under a licensed entity authorized in the Autonomous Island of Anjouan to conduct cryptocurrency escrow and related digital asset services. The licensed entity name is maintained on file with the Anjouan Offshore Finance Authority.

Fundscrow collects only the minimum information necessary to operate cryptocurrency escrow services. This may include:
a. Telegram username or user ID
b. Transaction details such as amounts, wallet addresses, and Deal identifiers
c. Communications with Fundscrow support
d. Logs related to use of the platform, including timestamps and technical activity

Fundscrow does not collect:
– Personal identification documents
– Banking information
– Government-issued ID numbers
– Fiat-related transaction data
– KYC documentation used by off-ramp providers

Technical information may be collected from your use of the platform, including:
– Device information
– IP addresses
– Browser or application metadata
– System logs required for fraud prevention and security

This information is used solely for operational, security, and compliance purposes.

We use the information collected for the following purposes:
a. Operating the escrow system
b. Processing deposits, releases, and disputes
c. Preventing fraud, manipulation, and system abuse
d. Maintaining transaction records for compliance
e. Communicating with users about their Deals
f. Improving the security and performance of the platform

Fundscrow does not sell or rent user data.

If a user chooses to withdraw cryptocurrency into fiat currency, the process is conducted exclusively by independent third-party providers such as Transak.

These providers collect their own information, which may include personal identification, banking details, and compliance documentation. Fundscrow neither receives nor stores any of this information.

Users must review and accept the privacy policies of the off-ramp providers directly.

Fundscrow may share information only under the following circumstances:
a. When required by law or lawful authority
b. When necessary to resolve disputes between users
c. When necessary to protect the integrity of the platform
d. With service providers who assist in secure operation of the platform (limited to essential data only)

Fundscrow does not share information with advertisers or unrelated third parties.

Fundscrow uses reasonable technical and administrative measures to safeguard user information. No system can guarantee perfect security, but we take appropriate steps to prevent unauthorized access, loss, or misuse.

Fundscrow retains escrow-related records for as long as necessary to comply with licensing requirements, dispute resolution, fraud prevention, and operational needs. Non-essential data may be anonymized or deleted at our discretion.

Users are responsible for securing their Telegram accounts, devices, and other tools used to access Fundscrow. Fundscrow is not responsible for unauthorized access caused by weak passwords, compromised accounts, or user negligence.

Fundscrow operates internationally. By using the platform, users understand that their information may be processed outside their country of residence.

Fundscrow does not knowingly offer services to individuals under 18 years of age.

Fundscrow may update this Privacy Policy at any time. Continued use of the platform constitutes acceptance of any revised version.

For privacy-related questions or concerns, users may contact Fundscrow through the official support channels provided in the platform.

This policy governs the handling of disputes and refund requests related to escrow Deals processed through the Fundscrow platform. By using Fundscrow, all users accept this policy in full.

Funds held in escrow are released only when:
a. The Buyer confirms that the Seller has fulfilled the transaction;
b. A dispute is resolved in favor of the Seller;
c. Fundscrow makes a final determination that release is warranted;
d. A lawful authority orders release.

Either party may initiate a dispute before the Deal is released. A dispute fee of twenty USDT is required to open a case. This fee is non-refundable regardless of the outcome.

Once a dispute is opened, the Deal is fully locked. No release, cancellation, or cash-out may occur during the dispute period.

Both parties must provide relevant evidence to support their claim. Acceptable evidence may include:
– Screenshots of communications
– Transaction records or receipts
– Blockchain confirmations
– Delivery proofs or tracking information
– Any other documentation relevant to the transaction

Fundscrow reserves the right to request additional information. Failure to provide sufficient evidence may result in an adverse ruling.

Fundscrow will review all submitted evidence and issue a final decision. This decision is binding on both parties. Fundscrow may:
– Release the funds to the Seller if the evidence supports fulfillment
– Refund the Buyer if the Seller failed to deliver
– Split funds between parties if partial fulfillment is demonstrated
– Cancel the Deal and return funds to the Buyer in exceptional cases

Refunds are not automatically granted. Refunds occur only when:
a. A dispute is resolved in the Buyer's favor;
b. The Seller agrees to cancel the Deal;
c. A technical error by Fundscrow has occurred.

Once funds are released to the Seller, no refund is possible through Fundscrow.

Escrow fees are deducted from the released amount and are non-refundable. Even in the case of a refund, the escrow fee portion is not returned to the Buyer.

Refunds, delays, or failures related to fiat withdrawals through third-party providers such as Transak are not covered by this policy. Users must resolve such matters directly with the off-ramp provider.

Users who file frivolous, false, or malicious disputes may have their accounts suspended or permanently banned. Abuse of the dispute system to defraud the other party will result in forfeiture of funds at Fundscrow's discretion.

Fundscrow's liability in any dispute or refund matter is limited to the fee paid by the user for that Deal. Fundscrow is not liable for indirect, incidental, or consequential damages.

Fundscrow may update this policy at any time. Continued use of the platform constitutes acceptance of the revised policy.

For dispute-related inquiries, users may contact Fundscrow through official support channels within the platform.

Fundscrow is committed to operating in compliance with applicable anti-money laundering (AML) regulations and combating the financing of terrorism (CFT). This policy outlines how Fundscrow approaches customer verification and transaction monitoring.

Fundscrow does not directly collect Know Your Customer (KYC) documentation from users. Users interact with the platform primarily through Telegram, and Fundscrow does not require:
– Government-issued identification
– Proof of address
– Banking details
– Personal identification numbers

When a user requests to convert cryptocurrency to fiat currency, the transaction is processed by independent third-party providers such as Transak. These providers are responsible for conducting their own identity verification and compliance checks in accordance with their own regulatory obligations.

Fundscrow does not receive, process, or store any KYC data submitted to these third-party providers.

Fundscrow monitors transactions for suspicious activity, including:
– Unusually high-value or frequent transactions
– Patterns consistent with fraud, layering, or structuring
– Activity linked to known illicit sources
– Use of mixing services or privacy-focused protocols

Suspicious activity may result in delays, holds, or termination of access to the platform.

Fundscrow does not knowingly provide services to individuals or entities located in, or associated with, jurisdictions subject to comprehensive international sanctions. Users located in such jurisdictions or engaging in sanctioned activity may have their accounts terminated and funds frozen pending regulatory guidance.

In the event Fundscrow identifies activity that may constitute money laundering, terrorist financing, or other financial crime, Fundscrow reserves the right to report such activity to the appropriate authorities as required by law.

Users agree to cooperate with any reasonable requests from Fundscrow in relation to compliance matters. Failure to cooperate may result in suspension or termination of services.

Fundscrow maintains records of transactions as required by licensing authorities. These records may be retained for a period prescribed by law and may be disclosed to regulators upon lawful request.

Fundscrow may update this policy at any time. Continued use of the platform constitutes acceptance of the revised policy.

For questions regarding this policy, users may contact Fundscrow through official support channels within the platform.

Cryptocurrency and digital asset transactions carry significant risks. Users should carefully consider these risks before using Fundscrow services.

The value of cryptocurrencies can fluctuate significantly over short periods. The value of funds held in escrow may increase or decrease during the Deal period. Fundscrow is not responsible for any loss in value due to market movements.

Cryptocurrency transactions on the blockchain are generally irreversible. If funds are released from escrow, they cannot be recovered through blockchain mechanisms. Users must ensure all transaction details are accurate before confirming any action.

Fundscrow does not verify the identity, intentions, or trustworthiness of Buyers or Sellers. Users transact at their own risk. Fundscrow does not guarantee that the other party will fulfill their obligations.

Digital asset services involve technical infrastructure that may be subject to:
– Software bugs or vulnerabilities
– Network congestion or delays
– Hacking or cyberattacks
– Service interruptions

Fundscrow takes reasonable measures to secure its systems but cannot guarantee uninterrupted or error-free operation.

Cryptocurrency regulations vary by jurisdiction and are subject to change. Users are responsible for understanding and complying with laws applicable to their location. Fundscrow may be required to modify or discontinue services due to regulatory changes.

Off-ramp services are provided by independent third parties such as Transak. Fundscrow is not responsible for the performance, reliability, or compliance of these providers. Users accept all risks associated with third-party services.

Fundscrow does not provide investment, financial, legal, or tax advice. Users should consult professional advisors before engaging in cryptocurrency transactions.

Fundscrow does not guarantee the outcome of any transaction, dispute, or off-ramp withdrawal. Users participate in all activities at their own discretion and risk.

By using Fundscrow, users acknowledge that they have read and understood this Risk Disclosure Statement and accept all associated risks.

Fundscrow is operated by a licensed entity authorized under the laws of the Autonomous Island of Anjouan to provide cryptocurrency escrow and related digital asset services. The official company name is registered with the Anjouan Offshore Finance Authority and maintained on file.

Fundscrow holds a valid license issued by the Anjouan Offshore Finance Authority for the provision of digital asset services. This license authorizes the operation of cryptocurrency escrow services within the scope defined by the licensing authority.

All legal matters relating to Fundscrow are governed by the laws of the Autonomous Island of Anjouan. Any disputes not resolved internally shall be submitted to the competent courts of Anjouan.

Fundscrow does not offer banking, money transmission, or fiat currency services. All fiat-related activities, including crypto-to-fiat withdrawals, are conducted exclusively by independent third-party providers such as Transak.

All trademarks, logos, software, and content associated with Fundscrow are the property of the operating entity or its licensors. Unauthorized use is prohibited.

Fundscrow may restrict, modify, or discontinue services at any time, for any reason, without prior notice. Fundscrow reserves the right to refuse service to any user.

Fundscrow services are provided "as is" without any warranty, express or implied. Fundscrow disclaims all warranties including fitness for a particular purpose, merchantability, and non-infringement.

For legal inquiries, users may contact Fundscrow through official support channels provided within the platform.